Driving Customer Loyalty with Predictive and Conversational AI with Sherif Mityas

800 800 This Week in Machine Learning & AI

This week on the podcast we’re running a series of shows consisting of conversations with some of the impressive speakers from an event called the AI Summit in New York City. The theme of the conference, and the series, is AI in the Enterprise, and I think you’ll find it really interesting in that it includes a mix of both technical and case-study-oriented discussions. To close out our AI Summit New York Series, I speak with Sherif Mityas, head of Technology, Digital and Strategy at restaurant chain TGI Fridays. Sherif joins us to discuss how Fridays is utilizing conversational AI to enhance customer loyalty.

Sherif wants Friday’s to be known as a tech company that happens to sell burgers and beer, and in this conversation we get an in-depth look at the technology landscape they’ve put in place to move the company in this direction. Sherif also shares some of the things on the horizon for Friday’s, as well as some of what they’ve learned along the way. Be sure to share your feedback or questions on the show notes page, which you’ll find at twimlai.com/talk/82/.

Thanks to our Sponsor

Support for this AI Summit Series is brought to you by our friends at IBM Power Systems. IBM Power Systems are servers designed for mission-critical applications and emerging Cognitive Era workloads including artificial intelligence, machine learning, deep learning, advanced analytics and high performance computing. Designed to deliver efficiency whether deployed in a private, public and hybrid cloud, Power Systems benefit from a wide range of open technologies, many stemming from collaboration with fellow OpenPOWER Foundation members. Learn more about the best platform for enterprise AI, IBM Power Systems AC922, at twimlai.com/ibmpower.

TWiML Online Meetup

The details of our next TWiML Online Meetup have been posted! On Wednesday, December 13th, at 3pm Pacific Time, we will be joined by Bruno Gonçalves, who will be presenting the paper “Understanding Deep Learning Requires Rethinking Generalization”. If you’re already registered for the meetup, you should have already received an invitation with all the details. If you still need to register for the meetup, head over to twimlai.com/meetup to do so. We hope to see you there!

About Sherif

Mentioned in the Interview

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