AI for Customer Service and Marketing at AeroMexico with Brian Gross

800 800 The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)

This week on the podcast we’re running a series of shows consisting of conversations with some of the impressive speakers from an event called the AI Summit in New York City. The theme of the conference, and the series, is AI in the Enterprise, and I think you’ll find it really interesting in that it includes a mix of both technical and case-study-oriented discussions. Today I’m joined by Brian Gross, Head of Digital Innovation for the Mexico City-based airline AeroMexico.

AeroMexico is using AI techniques like neural nets to build a chatbot that responds to its customer’s inquiries. In our conversation, Brian describes how he views the chatbot landscape, shares his thoughts on the platform requirements that established enterprises like AeroMexico have for chatbots, and describes how AeroMexico plans to stay ahead of the curve. Be sure post any feedback or questions you may have to the show notes page, which you’ll find at

Thanks to our Sponsor

Support for this AI Summit Series is brought to you by our friends at IBM Power Systems. IBM Power Systems are servers designed for mission-critical applications and emerging Cognitive Era workloads including artificial intelligence, machine learning, deep learning, advanced analytics and high performance computing. Designed to deliver efficiency whether deployed in a private, public and hybrid cloud, Power Systems benefit from a wide range of open technologies, many stemming from collaboration with fellow OpenPOWER Foundation members. Learn more about the best platform for enterprise AI, IBM Power Systems AC922, at

TWIML Online Meetup

The details of our next TWIML Online Meetup have been posted! On Wednesday, December 13th, at 3pm Pacific Time, we will be joined by Bruno Gonçalves, who will be presenting the paper “Understanding Deep Learning Requires Rethinking Generalization”. If you’re already registered for the meetup, you should have already received an invitation with all the details. If you still need to register for the meetup, head over to to do so. We hope to see you there!

About Brian

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