Enhancing Customer Experiences With Emotional AI with Rana el Kaliouby

EPISODE 35
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Banner Image: Rana el Kaliouby - Podcast Interview
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About this Episode

My guest for this show is Rana el Kaliouby. Rana is co-founder and CEO of Affectiva. At MIT, Rana spearheaded the applications of emotion-sensing and facial coding. She was recognized by Entrepreneur as one of the "7 Most Powerful Women To Watch In 2014", inducted into the "Women in Engineering" Hall of Fame, and recipient of Technology Review's "Top 35 Innovators Under 35" award.

Affectiva, as Rana puts it, "is on a mission to humanize technology by bringing in artificial emotional intelligence". If you liked my conversation about Emotional AI with Pascale Fung from last year's O'Reilly AI conference, you're going to love this one. My conversation with Rana focuses on how her company is bringing Artificial Emotional Intelligence services to market. Rana and her team have developed a machine learning/computer vision platform that can use the camera on any device to read your facial expressions in real time, then maps it to an emotional state.

Using data science to mine the world's largest emotion repository, Affectiva has collected over 5.5 million pieces of emotional expression data to date, from laptop, driving, cellular interactions. Understanding the importance of personal privacy, Rana and her Co-Founder Rosalind Wright Picard have vowed to shy away from partnerships that would subject consumers to unknowing surveillance, a commendable effort.

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