In this episode of our PegaWorld series, I’m joined by Michael Kempe, chief operating officer at global share registry and financial services provider Link Market Services.
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In the interview, Michael and I dig into Link’s use of workforce intelligence software to allow it to track and analyze the performance of its workforce and business processes. Michael and I discuss some of the initial challenges associated with implementing this type of system, including skepticism amongst employees, and how it ultimately sets the stage for the Link’s broader use of machine learning, AI and so called “robotic process automation” to increase workforce productivity.
Thanks to our Sponsor!
I’d like to send a huge thanks to our friends at Pegasystems for hosting me at PegaWorld and sponsoring this series! One of the great announcements coming out of the conference was Pegasystems’ new self-optimizing, AI-powered marketing marketing capabilities. This is a really interesting offering, designed to reduce marketers’ dependence on traditional segment-based campaigns and transition them towards real-time, one-to-one customer engagement. These new capabilities will be available as a part of their new Pega Infinity platform, which was also announced at the event. For more info on Pega Infinity, head to pega.com/infinity!
Mentioned in the Interview
- Link Market Services
- TWiML Presents: Series page
- TWiML Events Page
- TWiML Meetup
- TWiML Newsletter
“More On That Later” by Lee Rosevere licensed under CC By 4.0