Empathy in AI with Rob Walker

800 800 The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)

Today we’re joined by Rob Walker, Vice President of Decision Management at Pegasystems.

Rob joined us back in episode 127 to discuss “Hyperpersonalizing the customer experience.” Today, he’s back for a discussion about the role of empathy in AI systems. In our conversation, we dig into the role empathy plays in consumer-facing human-AI interactions, the differences between empathy and ethics, and a few examples of ways empathy should be considered when building enterprise AI systems.

What do you think? Should empathy be a consideration in AI systems? If so, do any examples jump out for you of where and how it should be applied? I’d love to hear your thoughts on the topic! Feel free to shoot me a tweet at @samcharrington or leave a comment below with your thoughts.

Join me at Pegaworld!

Thanks to Rob and the folks at Pega for sponsoring this episode. If the topic of AI empathy piques your interest, I’d encourage you to join Rob and I at PegaWorld, June 2nd-5th in Las Vegas, where he’ll be delivering a keynote on this very topic.

At the event, you’ll also hear great stories of AI applied to the customer experience at real Pega customers and of course, I’ll be there and speaking as well.

To register, visit pegaworld.com and use the promo code TWIML19 when you sign up for $200 off. Again that’s TWIML19. It’s as easy at that. Hope to see you there!

Ending Soon!

Our TensorFlow Edge Device giveaway is almost over! Our friends at Google included some fun toys that will appeal to the hackers and builders in our audience, including the new Coral Edge TPU device and the SparkFun Edge development board powered by TensorFlow. If you’re a geek like me and get excited about toys like these, I’m excited to tell you that we’ve got our hands on a few of these for you, our dedicated listeners. To enter to win one, just visit twimlai.com/tfgiveaway and let us know what you would do with this kit if you got your hands on it.

About Rob

Mentioned in the Interview

“More On That Later” by Lee Rosevere licensed under CC By 4.0

1 comment
  • Minter Dial

    Hi Sam, I listened with great interest to your chat with Rob… Great conversation! I had Rob on my podcast last year on the same topic and I quoted him a number of times in my book, Heartificial Empathy! I’m also planning to come to PegaWorld…. so I hope to see you there! Cheers, Minter

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